Shipping Protection

RSA Shipping Protection — Terms

Shipping Protection must be added to your order at checkout to be eligible for a reship. Orders without it are not covered.

What's covered: orders lost in transit or that arrive damaged. One reship per order — same items only, no cash refunds. Protection fees are non-refundable.

How to file a claim: email ursasupplements@gmail.com within 30 days of your ship date and include:

• Your order number
• Whether the item was lost or damaged
• For damaged orders: clear photos of the product and the packaging
• For lost orders: your shipping address and a note that tracking shows no delivery

Please note:

• Lost claims can be filed once tracking shows no delivery for 7+ days past the last update.
• Packages the carrier marks "Delivered" are reviewed case-by-case and are not automatically reshipped (theft is not covered).
• Claims missing the required info above will be delayed until provided.

All reships are at URSA's discretion in line with these terms.