Shipping policy

Last updated: August 27, 2026

Everything below applies to orders placed at ursasupps.com. We ship within the United States only. Rates are always shown and confirmed at checkout before you pay.

Processing time

Orders are picked and packed at our US fulfilment facility within 1–2 business days. Business days are Monday to Friday, excluding US public holidays. Orders placed on a weekend or holiday begin processing the next business day.

You will receive a shipping confirmation email with tracking as soon as your order leaves the facility.

Rates

  • Standard — $6.00. Free on orders of $75.00 or more, before tax.
  • Express — $12.95.
  • Standard + Package Protection — $9.00 ($6.00 shipping plus $3.00 protection).
  • Express + Package Protection — $15.95 ($12.95 shipping plus $3.00 protection).

Delivery estimates are provided by the carrier and are not guaranteed.

Package Protection

Package Protection is an optional $3.00 add-on you select at checkout. If a protected order is lost, stolen or damaged in transit, we will reship it at no cost to you once you report it — see our Refund Policy for how to report a problem.

Package Protection is a service we provide ourselves. It is not insurance, and it is not underwritten by a third party. Orders shipped without it are subject to the carrier's own claims process, which we will help you file but do not control.

Subscriptions

Subscription orders ship free within the United States. Each renewal ships on the schedule you chose at checkout and follows the same processing times as any other order.

Where we ship

We currently ship within the United States only, including US territories where our carriers deliver. We do not ship internationally at this time. If an international order is placed, we will cancel it and refund it in full.

Addresses and undeliverable parcels

Please check your shipping address carefully. We cannot change an address once an order has entered fulfilment. If a parcel is returned to us as undeliverable because of an incorrect or incomplete address, we will refund the product value once it arrives back, less the original shipping cost.

Delays

Carrier delays, severe weather and peak-season volume can push deliveries past the estimate shown at checkout. If your tracking has not updated for more than seven business days, contact us and we will open an enquiry with the carrier.

Contact

Questions about a shipment: ursasupplements@gmail.com. Please include your order number.