Refund policy

Last updated: August 27, 2026

We want you to be satisfied with what you ordered. Because we sell ingestible dietary supplements, some of what follows is set by health and safety rules rather than by preference — please read it before you order.

The short version

  • Unopened products: returnable within 30 days of delivery, with prior authorisation and in resalable condition.
  • Opened products: not returnable, for health and safety reasons.
  • Damaged, defective or wrong item: replaced or refunded in full, at no cost to you.
  • Lost or stolen in transit: reshipped free if you selected Package Protection.

Returns of unopened product

We accept returns of unopened product within 30 days of delivery, subject to all of the conditions below. Every one of them applies — a return that does not meet them will be refused.

  • Authorisation first. Email us within 30 days of delivery to request a return. Anything sent back without an approved return authorisation cannot be matched to your order and will not be refunded.
  • 14 days to send it. Once approved, the return must be postmarked within 14 days. After that the authorisation expires.
  • Unopened and resalable. Original packaging, safety seal unbroken, no writing, stickers or damage to the container or its label.
  • Complete. The full order as shipped, including anything received free as part of a bundle or promotion.
  • You carry the risk. Return shipping is at your cost and the parcel is your responsibility until it reaches us. Use a tracked service — we cannot refund a return that never arrives.

We do not charge a restocking fee. Original shipping charges and the Package Protection fee are not refundable. Refunds are issued to the original payment method only.

We inspect every return on arrival. If it arrives opened, damaged, incomplete or otherwise not as described, we will contact you — we can return it to you at your cost, but we cannot refund it.

Opened product

Once a supplement's safety seal is broken we cannot accept it back, resell it or restock it. This applies even if the container is nearly full. If a product genuinely did not agree with you, contact us anyway — we would rather hear about it than not.

Damaged, defective or incorrect items

If your order arrives damaged, or you receive the wrong product, contact us within 30 days of delivery with your order number and a photo of the item and its packaging. We will send a replacement or issue a full refund, whichever you prefer. You will not be asked to pay return shipping, and in most cases we will not ask for the item back.

Lost or stolen parcels

If you selected Package Protection at checkout and your order is lost, stolen or damaged in transit, we will reship it free once you report it. Report a missing parcel within 30 days of the last tracking update.

Without Package Protection, a parcel that the carrier has marked delivered is outside our control. We will help you file a carrier claim, but we cannot refund or reship it at our own cost.

Subscriptions

You can cancel, pause or skip a subscription at any time from your account, or by emailing us. Cancel before your renewal date and you will not be charged again.

An order that has already been charged and entered fulfilment cannot be cancelled, but it can be returned under the same terms as any other order. If you are charged for a renewal you meant to cancel, contact us within 7 days and we will make it right.

How to start a return

Email ursasupplements@gmail.com with your order number and what went wrong. We will reply with instructions and, where a return is needed, the address to send it to.

Refund timing

Approved refunds are issued to the original payment method within 5–10 business days of us receiving the return or approving your claim. Your bank or card issuer may take additional time to post it to your statement.

Contact

ursasupplements@gmail.com — please include your order number.